Like any other consoles , theXbox Series X and Xbox Series Saren’t without issuing . We all hate being interrupted when playing thebest Xbox gameswith some technological glitch . This is even worse when you ’re locked in on an intensemultiplayer gamewith yourheadset onand are ready to go . Even after several yr on the market render Microsoft time to campaign out updates and fixes , there are still some issue that can trim up .
In this guide , we ’re going to cover the most common Xbox Series X trouble , as well as how to fix them , including :
you’re able to also keep up with all updates , known way out , and potential fixesdirectly from Xbox .
Get in touch with Microsoft
Before getting to any locating , take preeminence of the different contact choice for Microsoft and Xbox keep . There ’s a racy support scheme in place , and for certain issues , you ’ll need to contact Microsoft for a repair or substitute . If you have a small issue that we have n’t plow in this pathfinder , you canping us on Twitter @DigitalTrendsso we can add it to this pathfinder , as well as tag @XboxSupport . That seems to be the fastest backing route .
In accession to keeping sustenance options handy , we commend checking theXbox Live status pagefrequently . You ’ll find all online issues for the Microsoft Store , games , movies , apps , and more there .
Problem: Discs getting stuck in the disc drive
Some Xbox Series X building block have a disk drive problem ( the same trouble responsible for for the next two exit we ’re go to hash out ) . The most relate of these progeny is the disc getting stuck halfway in the disk drive , sometimes accompanied by loud clicking sounds or grinding noises .
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Potential solution
The job here is with the disc driveway itself , not with whatever disk is getting stuck . Because of that , we recommend getting in touch with Microsoft for a fix or surrogate using the contact method above .
Thankfully , the issue does n’t seem too complex . An other Reddit ribbon show multiple Xbox Series X user having the same publication , attribute it to the dust screening that protect the disc ride . Users account that a small amount of power with the palm of your hand is usually enough to relax this cover and let the saucer to slide in .
We have n’t seen any videos of this fix make for , and we have n’t encountered it ourselves . To be clear , we do n’t recommend force a disk into your console . If it messes up anything in the disk drive , it ’ll almost certainly annul your warranty , and it may leave you with a crushed game disc , too .
Problem: Clicking from the disc drive or fan
Discs getting cleave is the main issue Xbox Series X owners are experience , but some also are reporting a clicking sound from the console after insert a record or while installing a video game .
If the clicking is coming from your disc drive , the solution is dim-witted . Some disk may cause a clicking sound in the disc thrust when load up . A in force manner to test if your disc is the problem is to insert it into another Xbox cabinet — an Xbox One will work — and see if the military issue persist . If it does n’t , there ’s a job with your disk drive . physical contact Microsoft to arrange a stamping ground or replacement .
If the sound is arrive from the blowhole at the top of your Xbox Series X , we have some bad news . After experience a clicking speech sound from the fan , a Reddit exploiter open up their Xbox Series X and come up that a cable was hanging close to the fan , causing a clicking phone when the fan started to whirl .
Like the way out above , we do n’t commend taking your Series X apart . It will void your warranty , and if you do n’t know what you ’re doing , you could get wound , too . Contact Microsoft using the method above to coiffe a repair or renewal or else .
Problem: Discs won’t play at all
Some Xbox Series X units wo n’t agnize discs at all . notice that this issuing use to all discs you insert , regardless of whether they ’re Xbox One game , Blu - rays , or DVDs . If you ’re having hassle with a finicky disc , we urge cleaning the phonograph record with a dampish microfiber cloth , letting it dry , then trying it on a unlike Xbox cabinet .
If your console wo n’t acknowledge a disc when you insert it , or it tells you to insert a disc when you already have one in , there are two potential problems . Either there ’s an consequence with your power mode — which , according to Microsoft , affects a small numeral of console table — or there ’s a job with your disc drive .
you could solve the power issue yourself , thankfully . You postulate to change your force mode and execute a grueling reset , which you’re able to do by come after these stride :
If that does n’t solve your problems , there ’s an issue with the disc drive . Contact Microsoft to arrange a hangout or replenishment .
Problem: Xbox Series X won’t turn on
If your Xbox Series X wo n’t turn on , there ’s in all probability an issue with the intimate king provision . Microsoft sound out these return usually get up after a power upsurge where the world power supplying will reset itself . gratefully , there are some troubleshooting steps you may take to clear this problem before contacting Microsoft .
Before resetting your power supply , some standard troubleshooting is in order . First , ensure that the outlet the console table is plugged into works by plugging another equipment in . If the outlet is n’t the trouble , you’re able to do an inner power supply reset by unplugging the power cord of the Xbox Series X for 10 seconds , then plugging it back in . If that does n’t solve your problem , and you ’ve confirmed the mercantile establishment is n’t the issue , try a unlike mightiness cord .
If you still ca n’t big businessman on your console , there ’s an issue with the office provision that command service . Contact Microsoft using the options above .
Problem: No signal to TV or corrupted image
The Xbox Series X supports 4 K HDR at 120Hz with a variable refresh rate , which is enabled by the HDMI 2.1 standard . The let in cable support HDMI 2.1 , along with its resolution and refresh pace features , but it may have issues on your boob tube . In particular , if you have a TV that supports varying refresh pace from LG , Samsung , or Vizio , you may not see a signal or the signaling may be corrupted .
Before doing anything with your Xbox , ensure your goggle box is updated to its late firmware . update like these bring prescribed support for external machine , and with the Xbox Series X using the latest tech , there ’s oblige to be some emergence . A firmware update should resolve this problem for most users .
If you ’re still having bother and you ca n’t make out options on the blind , you ’ll need to boot your console into secure fashion . If you could see enough of the concealment for piloting , you could skip this step . To put your console into safe style , do the following :
At this gunpoint , your console table will be in low - resolution mode . Open theSettingsmenu and followGeneral > TV > Display Options > Video Modes . If you boot into low-down - resolution fashion , change the closure to gibe your television set .
This issue comes up with 4 K at 120Hz with variable refresh rate turned on . Microsoft advocate changing one of these to reset the problem . Potential compatible solutions include 1440p at 120Hz with varying refresh charge per unit , 4 K at 60Hz with variable refresh charge per unit , and 4 K at 120Hz without variable refresh charge per unit . Any compounding knead , but you ca n’t have all three , at least right now . You ’ll find the resolve and refresh rate option under theDisplay Optionsmenu and variable refresh rate preferences underVideo mode .
If issues still persist , turn off variable refresh charge per unit on your tv set . Each TV is a piffling different , so refer your manual for the correct instructions .
Problem: Console displaying incorrect resolution
Depending on your TV or monitor , you will want to set your Series X to display at the best resolution possible . A haywire resolution can either fail to expose an image or show you an picture that is below the timber that you should be getting .
The only solution tender at the instant is to reboot your console table by defend down theXboxbutton , shutting the system down , and turning it back on .
Problem: Audio crackling while playing
Some drug user account hearing a crepitation or static - like speech sound while playing on their Series X. ordinarily , it come about when using headsets , specifically when play in parties and talking with Quaker over voice New World chat . There are two ways you could attempt to get a clear audio sign .
If the emergence persists , it may be related to your hardware rather than a setting . In that case , you’re able to try :
If neither is successful , or you are using a wireless headset , you may need to connect with the headset manufacturing business for fix or replacement .
Bug: Xbox 360 games not launching
Certain Xbox 360 games will either not launch or immediately take back player back to the base silver screen after launching . Note that this problem and its answer are sole to Xbox 360 games . If you ’re make problem with Xbox One or Xbox Series X game , refer to the solutions above .
There is n’t a placed reason for this outlet , but it generally comes up with Xbox 360 games installed on an external hard cause that was used on an Xbox One . To solve it , you ’ll demand to take in your local Xbox 360 reposition . verify you have aGame Pass accountand that your save have been backed up before execute the reset .
After your saves are stop up , perform these steps :
Bug: Can’t connect controller
Thewireless controllerthat comes with your new Xbox Series X may not connect to the console table . Before moving to the solution , make indisputable that you ’ve replaced the batteries in your controller and that it powers on . We also recommend assay other controllers with your gaming console to see if they cultivate .
Before getting to the solvent , here ’s a quick refresher on how to connect your Xbox Series X controller :
If all is working correctly , the lights on your console table and comptroller will move from a rapid pulse to a slow one before flex square bloodless . If they do n’t , go on to the solution .
A hard reset of your Xbox Series X should lick any controller connectivity issues . Hold down theXboxbutton on the front of your console for 10 second , waiting until you hear and see the console exclude off . Wait a few seconds more , then press theXboxbutton again to power on your console table .
If your restrainer still wo n’t get in touch , utilise a USB cable television service to punch it straightaway into your Xbox using the USB port on the front . Your comptroller should power on and work , but if it does n’t , there ’s an emergence with your controller . If your controller works wire but not wirelessly , and you ’ve performed a hard reset and checked your batteries , contact Microsoft for a repair or replacing .
Frequently Asked Questions
Why is my Xbox Series X not working properly?
If your Xbox Series X is not puzzle out properly , it could be a sign that some squirrel away data has been corrupted and is slow down your performance . fortuitously , it ’s an well-fixed fix to remove the arrangement cache : First , world power down your Xbox . Next , unplug the power cord from the wall , and leave it unplugged for at least 30 minute . Next , plug away the electric cord back in , power up your political machine , access , and try using an app or a plot .
or else , it may be a specific game that ’s induce you proceeds . In this compositor’s case , you ’ll want to uninstall and reinstall the offending games . If this also does n’t get your Xbox working properly , the next perpetrator may be an international driving force connected to your console . attempt disconnect it and playing . If your lag and issue are gone , you ’ve found the source of your problem . Try formatting your external movement concord to the Xbox NTFS single file system before using it again .
Does the Xbox Series X have cooling issues?
The Xbox Series X , if used correctly , should not have cooling issues . However , if the top outlet on the cabinet is impeded in any way , the Xbox may overheat . That ’s because the atmosphere stream through the system flows through from the bottom and is expend out of the top . Just guarantee that the vents are clear of blockage or debris .
